Terms and Conditions

Booking confirmation

Pro forma invoice is valid only for 12hours from the time issued.

All confirmations are by full payment on a first-come first-served basis based on availability.

Total figure shown in the Pro-forma invoice should be paid by credit card to complete a successful reservation.

Cancellations / Refunds

Strict refund policy. Once payment is made, no refunds will be given except under the following conditions:

Park closure: A refund will be made if Yala National Park is officially deemed closed on the date of your booked safari.
Gate closure: If the specific gate/block you are booked for is closed, but other gates remain open, your safari will be transferred to an open gate/block rather than refunded.
Full park closure or crisis: A refund will be made if the entire park is closed, or if a national crisis or severe weather event occurs that renders the park gates inoperable.

No foreign currency refunds can be made as a result of prohibitive government procedure pertaining to such bank transfers; where a refund is approved under the above conditions, it will be processed in accordance with applicable payment gateway and banking procedures.

Rates:

Please send us an enquiry with the block you prefer to visit and the safari type of your choice. One of our representatives will get back to you shortly with the pro-forma invoice.

Rates will be as listed on the Rates column on the booking page and may change periodically based on the ground situation.

Ticket Rates:

The ticket also includes a tracker but it is not guaranteed on an onsite booking. The ticket rate may fluctuate according to the prevailing dollar rate. * Ticket rate includes 15% VAT + service charge.

Special Notes:

This is only a booking facility and we are not liable for any on site eventuality including disputes with operators, breakdowns, accidents, emergencies etc even though we will do our best to make sure the service is provided efficiently on time.

This is only a online service provided to minimize hassle for visitors and by booking this service you agree to absolve the Department of Wildlife Resources and Conservation, Yalasrilanka.lk and its employees and agents of any responsibility against any form of claims.

Payment Instructions:

Payment is by secure online credit card payment gateway. Please follow instructions on payment window on the website/contact us for assistance.

customer Service

E-mail: info@yalasrilanka.lk